When will my package be delivered?
Processing time for orders is 3-7 business days (business days do not include weekends or holidays); 14 days for orders with Personalization. These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Domestic shipping times are listed below:
- Metro Manila : 1-5 business days (M-F) after payment
- Provincial: 5-8 business days (M-F) after payment
No shipping on weekends or holidays. Orders placed after 12NN (GMT+8) on Friday have a ship date of Monday delivery. Orders placed on a holiday will ship first day after service resumes for delivery.
Please note: We are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, community quarantines.
Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website for updates. Simply enter your waybill tracking ID in the field. Please allow our courier 24 hours after you have received the shipping confirmation e-mail for the status to be updated.