Are The Everyday products sold at any other retailers?
How do I find out about upcoming launches and restocks?
For customer service inquiries only, please email firstname.lastname@example.org. Our Customer Service team is available Monday to Friday 9am - 5pm (PST). We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed, or modified once they have been placed. Please ensure all info is correct before submitting your order.
How long do I have to wait when I get a personalized item?
If you have ordered an item for personalization your entire order will be shipped 6-14 business days from the date of purchase.
If you have any questions or concerns about the whereabouts of your parcel please email us at email@example.com
Do you ship internationally?
We only ship to addresses within the Philippines at the moment.
Do you refund shipping fees?
Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.
Why is shipping so expensive?
The items purchased are shipped directly from our warehouse in the Philippines. Because of the geographical distance, we have no choice but to offer shipping at the listed rates. Rest assured that we are continuously finding ways to reduce the costs you have to pay.
How do I clean my All-In-One Bag?
Each of our bags are handmade. The material is made from vegan leather. Keep your items in a cool dry place, avoid harsh chemicals, and excessive rubbing against tough surfaces that may damage the color over time.
We recommend that you protect any light-colored product with a fabric before use. Light spot cleaning with a clean damp cloth is suggested.