frequently asked questions


RETURNS & REFUNDS

Do you allow refunds/returns?
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. theeveryday.ph reserves the right to refuse any returns at any time.

ORDER ISSUES

How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email hello@theeveryday.ph. Our Customer Service team is available Monday to Friday 8am - 5pm (PHT). We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

I have received my order and need some additional assistance.
Please contact our Customer Service Team hello@theveryday.ph to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 7 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

Do you refund shipping fees?
Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Why is shipping so expensive?
The items purchased are shipped directly from our warehouse in the Philippines. Because of the geographical distance, we have no choice but to offer shipping at the listed rates. Rest assured that we are continuously finding ways to reduce the costs you have to pay. ☺

Who pays for customs duties & taxes?
The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. The Everyday will not reimburse payments made for such.
Customs policies vary from country to country thus, we can not anticipate this. If you are uncertain of charges and whether you will be affected, please inquire on your local customs office first. ☺

DELIVERY

When will my package be delivered?
Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the Philippines is 3-6 days.

Please note: We are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, community quarantines.

Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website here (link) for updates. Simply enter your waybill tracking ID in the field. Please allow DHL 24 hours after you have received the shipping confirmation e-mail for the status to be updated.

DOMESTIC

Metro Manila : 1-5 business days (M-F) after payment
Provincial: 5-8 business days (M-F) after payment

No shipping on weekends/holidays. Orders placed after 12NN (GMT+8) on Friday have a ship date of Monday delivery. Orders placed on a holiday will ship first day after service resumes (January 4) for delivery.

PRODUCT & STOCK

Are The Everyday products sold at any other retailers?
Yes, We are now available on Shopee and Lazada! 

How do I find out about upcoming launches and restocks?
New product and restock information will always be posted on www.theeveryday.ph and on Everyday Instagram account @theeveryday.ph

What is the everyday all-in-one bag?
Simple aesthetic matched with versatile function. Our All-In-One Bag can be an on-the-go or home kit for any lifestyle.

Designed to suit your lifestyle our all-in-one bag comes

▫️ Made from lightweight vegan leather
▫️ 24cm x 11.5cm x 18cm
▫️ comes with four unique magnetic detachables
▫️ This bag has two layers:
➖ Top layer:There is a zip pocket on the flap a main bag with two small magnetic strips and four detachable board
➖Bottom layer: One pocket with two long one short detachable divider, a pocket

Available in 6 colors
〰️ Carbon
〰️ Bare
〰️ Rouge
〰️ Camel
〰️ Moonlight
〰️ Cosmic

What are the Detachables? ?

The Detachables that has been uniquely designed to fit different lifestyles whether you are on the go or plan to stay at home.

Here’s a basic guide to our detachables:
〰️ Clear Pouch Detachable
〰️ Tech Detachable
〰️ Beauty Detachable
〰️ Acessory Detachable

The Accessory Detachable: Perfect for organizing your pretty trinkets. Designed to keep it untangled and mess free all day
The Beauty Detachable: Designed to hold your beauty tools in the best way possible. Made to be easy to clean and keep your tools in tip top shape
The Tech Detachable: Designed to hold wires and banks of all shapes and sizes.
The Clear Pouch Detachable: The ultimate hold-all for all your toiletries. The stylish transparent material allows you to see the inside while keeping the liquids from leaking out.

How many colors do you currently have?

Our core colors Carbon, Bare, Camel, Rouge, and introducing 2 new colors Cosmic and Moonlight.

〰️ Carbon - Black
〰️ Bare - Nude
〰️ Rouge - Classic Red
〰️ Camel - Warm Brown
〰️ Moonlight - Navy
〰️ Cosmic - Lilac

Have a color suggestion? Let us know at hello@theeveryday.ph or follow us and comment on Instagram @theeveryday.ph

How to Care for Everyday All-In-One Bag?

Each of our bags are handmade. The material is made from vegan leather. Keep your items in a cool dry place, avoid harsh chemicals, and excessive rubbing against tough surfaces that may damage the color over time.

We recommend that you protect any light-colored product with a fabric before use.

Light spot cleaning with a clean damp cloth is suggested.

Does the everyday all-in-one bag include a strap?

No it does not come with a Strap.

When will I be able to pre-order?

If you have ordered an item on pre-order your entire order will be shipped 5-7 business days from the date of purchase.

If you have any questions or concerns about the whereabouts of your parcel please email us at hello@theeveryday.ph

Can I personalize my Everyday All-In-One bag?

Yes, we offer embossing on our All-In-One bag. 70 PHP per letter

Add up to 3 initials ONLY. 70 PHP per letter. Available in Upper Case ONLY.

*Orders with customization will be shipped 6-10 business days from the date of purchase. Please allow for delays due to the community quarantine.

How long do I have to wait when I get a personalized Everyday-All-In-One bag? ?

If you have ordered an item for personalization your entire order will be shipped 6-10 business days from the date of purchase.

If you have any questions or concerns about the whereabouts of your parcel please email us at hello@theeveryday.ph